Axa Mandiri General Insurance Call Center Service Information
The AXA Mandiri call center is a service that is provided as a way to make it easier for each customer to obtain information. An important insurance issue requires a clear and transparent flow of information. For ordinary people, insurance is considered quite complicated. Especially with the obligation to pay it which is considered burdensome.
But in reality, insurance provides guarantees when bad things are experienced unexpectedly. This is a form of prevention so you don’t have to worry in the future. Insurance services also provide security to some extent. Therefore, it can be said that it is very useful in solving various security-related issues.
Insurance policies are sometimes difficult to claim, especially if some procedures are not yet met. Usually, customers will find it difficult to request the claim if necessary. But by calling the call center, you can get some information. In addition, the task of the call center is also to provide the information that customers need.
As one of the insurance service providers, AXA offers services to all customers. The AXA Mandiri call center is also a form of installation that is provided to satisfy all questions. This makes it easier for everyone to avoid having to come to your branch.
Information about Asuransi AXA Mandiri
Financial services companies have long developed and provide various services to the public. In addition, financial services such as investment financing, loans, and insurance are in high demand. This is because not many institutions are willing to provide these services because they are considered fraught with risk.
AXA Mandiri is also a financial services company engaged in various service sectors, one of which is an insurance policy provider. The AXA Mandiri call center is provided to meet these needs quickly. Provide information services related to policies and provisions when making a claim on an insurance policy.
Actually, this company has been established for a long time, precisely in Paris since 1817, where financial service providers began to appear. Then, because it continued to grow rapidly due to acquisitions, it changed its name. 1985 was the year AXA became its official name along with the acquisition of the Drouot Group.
This insurance service provider company then developed all over the world, one of which is Indonesia. In Indonesia, AXA collaborates with Mandiri to strengthen market networks. No wonder more than 1300 branches have been established in Indonesia. Along with having 2300 financial advisors in several cities.
The number of established branches is intended to provide everyone with the opportunity to obtain an insurance policy. In addition, there are many things that need to be ensured, such as the health of other valuable assets, such as vehicles. This insurance will be very useful when needed when the client experiences unexpected things.
AXA Mandiri Call Center Service
As a form of concern for each of its customers, AXA Mandiri provides call center services in various forms. The call center can help you when you experience claim issues, claim changes, to other services. The method is quite easy by making a call to the number (021) 3005 999 during working hours.
- AXA Mandiri SMS
One of the services that customers can use is via SMS. Unlike complaint calls, you can enjoy the services via SMS for 24 hours. This is most useful when at certain times outside of working hours you need something. For example, experiencing bad things and wanting to claim insurance.
You can send an SMS to the number 67999 with the registered number. Make sure you have registered a personal number to facilitate the verification process. But unfortunately, this SMS service can only be accessed by Indosat and Telkomsel providers. While a number is only used for a policy number.
- AXA Mandiri Quick Response
Another service that can be used in addition to the AXA Mandiri call center is called Quick Response. But unfortunately this service can only be done for customers who are located in the Jabodetabek area. Customers living in the area can call (021) 3005 8788 on business days and hours.
- AXA Voice
This service is quite unique just by calling the number (021) 3005 9999 and getting important information. For example, the number 11 to find out the unit price, the number 1423 about the change information in the policy data, etc. This service is quite useful for people with a high level of activity.
AXA Mandiri Head Office Address
If you are not satisfied with AXA Mandiri’s call center services, you can visit the head office. Its head office is in Jakarta, the head office is Jl. Prof. Dr. Satrio Kav. 18 Brass City. You can visit AXA Tower GF Floor from Monday to Friday.
However, if you want to send a certain complaint, you can send it to the same address, but addressed to Up. AXA Financial Claims Management Unit. You can file various complaints related to insurance matters. For example, if you submitted a data change but did not respond.
For customers located in and around East Java, there is no need to go to Jakarta. This is because a branch was also established in Surabaya to deal with each customer’s complaints. The address is at Jl. Polisi Istimewa No. 32-38 Darmo, which is quite easy to reach.
So, you don’t need to worry when a problem occurs at an inopportune time. There are several branches that can be easily reached. Service via calls can also be done so that customers get a solution quickly. The service later will help solve the problem that is being experienced.
AXA Mandiri Insurance Policy Products
As a financial services provider, of course, there are many products offered to everyone. Therefore, AXA Mandiri’s call center must provide detailed information services for each policy product. This service is in the form of premium liability information to information about the terms and conditions required in the insurance.
There are many financial services offered, from general insurance to special insurance. Each insurance service certainly has its own claim procedure, although it is not much different. But for people new to the insurance world, the difference is pretty confusing. It’s not even uncommon for them to not understand.
The presence of the AXA Mandiri call center to provide information services to prospective customers so that they are right to choose insurance. Also, insurance is an effort to prevent bad things from happening in the future. The mistake of choosing insurance will certainly cause customers to suffer losses because they don’t get adequate compensation.
In addition, it is necessary to understand that this service is not only for individuals, but can be used in groups. For example, it is for corporations that want to keep every asset so that in the future it will be replaced when it is damaged. This allows the owner of the corporation to calmly think about the management of the company.
Although there are several ways to get such information services, you should make a call on an official line. The goal is not to be exposed to fraud on behalf of the company. Also keep in mind that this service is free to some extent. Therefore, AXA Mandiri call center is quite useful for customers.